100 Ways To Annoy Your Guests
100 Ways To Annoy Your Guests
Peter Venison's best-selling book 100 Tips for Hoteliers offered advice on how to manage.
In this follow-up publication, Venison looks at the hotel business from the guest's point of view and suggests that his is the only way to analyse success or failure in the hospitality industry.
He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how not to please your guests.
Every hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.
PRP: 66.07 Lei
Acesta este Prețul Recomandat de Producător. Prețul de vânzare al produsului este afișat mai jos.
52.86Lei
52.86Lei
66.07 LeiPrimești 52 puncte
Livrare in 2-4 saptamani
Descrierea produsului
Peter Venison's best-selling book 100 Tips for Hoteliers offered advice on how to manage.
In this follow-up publication, Venison looks at the hotel business from the guest's point of view and suggests that his is the only way to analyse success or failure in the hospitality industry.
He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how not to please your guests.
Every hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.
Detaliile produsului
