Lynton Viñas delivers a tour-de-force in analyzing and detailing the most vital component of the hotel business. She meticulously lays out the procedures needed to insure the success of the housekeeping department in delivering the kind of service that assures guests, regardless of the hotel's star rating, receive a five star room experience. A seasoned management pro in the business, she calls upon a wealth of knowledge to offer an easily understood step-by-step approach to what she terms "the most vital component in the success of a hotel."