TROY MCMILLAN holds more than 30 IT certifications including A+ and Network+. He is a Product Developer and Technical Editor for CyberVista (formerly Kaplan IT), helping individuals and organizations train on technology and prepare for technology certifications. Troy is also a full-time trainer, teaching CompTIA, Cisco, Microsoft, and Wireless classes. He authored previous editions of CompTIA^(R) A+^(R) Complete Review Guide from Sybex.