Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences

ERIC BERRIDGE is the CEO of Bluewolf, an IBM Company, the leading global consulting agency for the cloud. As CEO, he drives the strategic direction of the firm, working with his executives and their teams to deliver extraordinary customer moments. He has more than 20 years of experience working with clients to improve business processes through enterprise technology solutions. He is a coauthor of Iterate or Die.

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Editie: Hardcover

Nr. pagini: 272

Cod: BRT9781119326038

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Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences

De (autor): Eric Berridge

Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences

De (autor): Eric Berridge

Descrierea produsului

S-ar putea sa-ti placa si

Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal - Diana Kander

Outside in: The Power of Putting Customers at the Center of Your Business - Harley Manning

A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture - Steven Van Belleghem

Fit for Purpose 5th Anniversary Edition: Synthesizing Customer Experience with Strategy for Accelerated Business Results - David J. Anderson

Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers - Debbie Levitt

The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company - Wayne Mcculloch

The Digital Experience Company: Winning in the Digital Economy with Experience Insights - Alfonso De La Nuez

The Power of Customer Experience: 5 Elements To Make An Impact - Elizabeth Dixon

Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management - Chris Daffy

The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business - Blake Morgan

Customer Analytics for Dummies - Jeff Sauro

Outcomes Over Output: Why customer behavior is the key metric for business success - Joshua Seiden

Blueprint for Customer Obsession - B. A. Marbue Brown

Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days - Joey Coleman

The Customer-Base Audit: The First Step on the Journey to Customer Centricity - Peter Fader

Experience-Centric Organization, The - Simon Clatworthy

Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results - Brad Cleveland

Winning on Purpose: The Unbeatable Strategy of Loving Customers - Fred Reichheld

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