How many times have you felt like banging your head against the wall trying to figure out how to deal with a routinely difficult person, whether at work or in your personal life? You can't control others, but you can control how you handle them. Learn about the seven main types of difficult people and the Five-Step Peace Process, and equip yourself to understand why people behave the way they do, break the cycle of frustration, and turn your interactions into healthy, productive experiences. You are going to encounter difficult people. Plan on it. Prepare for it. Become good at it.