Spencer, Donna: - Donna Spencer is a product designer. She has extensive experience in user experience, service design, workshop facilitation and information architecture. She has worked in government, education, with startups and much more.She is a regular conference and meetup speaker, article author and has written 5 UX-related books (including this one!). She was the founder of UX Australia and ran it for 9 years. She sews, weaves and knits, and is currently renovating an old house. Her cats are known around the world as they like to 'contribute' to all presentations and meetings.