Managing Public Disputes: A Practical Guide for Professionals in Government, Business and Citizen's Groups
Managing Public Disputes: A Practical Guide for Professionals in Government, Business and Citizen's Groups
Offers instructions for handling large and small public controversies, from national to the community level. This book includes ten principles to manage conflict; a framework with step-by-step procedures; seven illustrative case examples; and advice on methods for collecting information, conducting interviews, and analyzing a conflict situation.
537.33Lei
537.33Lei
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Descrierea produsului
Offers instructions for handling large and small public controversies, from national to the community level. This book includes ten principles to manage conflict; a framework with step-by-step procedures; seven illustrative case examples; and advice on methods for collecting information, conducting interviews, and analyzing a conflict situation.
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