In An Era Of Unprecedented Change, competition and technological innovation will continue to force managers to modify the underlying processes that make up their organziations. And as those processes change, the performance systems and management skills must change along with them. Results, Not Reports provides business leaders with the tools and expertise to ensure their companies have the capacity and the capability to continually evolve and improve.

With Results, Not Reports, Peter Follows, CEO of Carpedia International, provides business leaders with a framework for lasting improvements in performance and profitability. Carpedia has a remarkable success rate in large-scale improvement programs, helping clients achieve their improvement goals over 90 percent of the time. In these pages, Peter explains how to achieve sustainable improvement through the dynamic management of process, performance, and people, emphasizing that all three components have an interdependent relationship and that the key is to address them concurrently.

Results, Not Reports is structured in a sequence that reflects an improvement cycle and is divided into three parts: Where to Look, What to Improve, and How to Get Results. Each section is designed to reinforce and build on the previous section, but they can be read independently. This book, written with practical clarity, is for senior leaders who need to execute their strategies and implement changes that stick.