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Service Automation: Robots and the Future of Work

Service Automation: Robots and the Future of Work - Leslie P.|lacity Willcocks

Service Automation: Robots and the Future of Work

This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
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PRP: 181.33 Lei

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163.20Lei

163.20Lei

181.33 Lei

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This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
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