Empower Your Employees and Watch Your Business Grow

If you think the key to business growth is focusing on customers, think again! In his engaging new book, The Empowerment Project, Chad Peterman, President and CEO of Peterman Brothers home services company, makes the case for empowering employees as the key to long-term business success. Peterman has evidence that his approach works: he and his brother Tyler took their company from a fledgling operation to a $110 million enterprise with 600 employees and impressive year-after-year growth. Loaded with practical advice, compelling stories and wise Peterman Principles, The Empowerment Project expands on the equation that has proven to be successful: Empower your employees to empower your company's growth.

Empowered Employees Are the Key to Business Growth

Many business leaders focus only on satisfying their customers as the best way to grow their business. Makes sense, right? Chad Peterman, President and CEO of Peterman Brothers, sees it differently. In his engaging new book, The Empowerment Project, Peterman delves into the concept of empowering employees by creating a supportive corporate culture, giving employees the authority to make decisions, providing training and career path planning, and showing employees that mistakes are opportunities for learning and growth.

In Peterman's view, an outgrowth of employees feeling empowered and trusted is that they will provide excellent customer service, and through satisfied customers, the business will experience nonstop growth. His results speak for themselves. In 1986, Chad's father started Peterman Heating, Cooling & Plumbing, a one-man operation in Beech Grove, IN. Chad and his brother Tyler joined his father in 2011 and took the company to the next level, with 600 employees across 11 locations and revenues of $110 million.