Entitlement is in the water of our society. And here's the tragedy: it got into the water of the hospitality industry as well. But that's a misnomer because hospitality isn't an industry.

It's a virtue. Hospitality isn't a collection of services. It's the act of making people valued. It's something literally every human needs.

Are we losing the art of hospitality in an age dominated by entitlement and transactional relationships?

In The Urgent Recovery of Hospitality, award-winning experience specialist Steve Fortunato illuminates how our modern interactions have been tainted by competition and celebrity culture, leaving us feeling isolated and undervalued. Driven by his own personal confessions, he implores us to rediscover the essence of true hospitality-where each interaction is rooted in authenticity and connection. Join Fortunato on this urgent journey to recover true hospitality, where valuing others creates a virtuous cycle of generosity and understanding that enriches our communities and transforms our lives.