A Jornada do Cliente: Guia essencial para entender clientes, desenvolver solu��es, projetar experi�ncias, repensar processos e prosperar

De (autor): Gart Capote

A Jornada do Cliente: Guia essencial para entender clientes, desenvolver solu��es, projetar experi�ncias, repensar processos e prosperar

De (autor): Gart Capote

Guia essencial para entender clientes, desenvolver solu es, projetar experi ncias, repensar processos e prosperar. O 1 livro em portugu s que apresenta, consolida e ensina Customer Experience e Jornada do Cliente integrada aos Processos de Neg cio para desenvolvimento de solu es seguindo um m todo 100% pr tico.

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PRP: 124.00 Lei

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124.00 Lei

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Primesti puncte de fidelitate dupa fiecare comanda! 100 puncte de fidelitate reprezinta 1 leu. Foloseste-le la viitoarele achizitii!

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Detaliile produsului

Editie: Paperback

Nr. pagini: 286

Cod: BRT9798571970433

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A Jornada do Cliente: Guia essencial para entender clientes, desenvolver solu��es, projetar experi�ncias, repensar processos e prosperar

De (autor): Gart Capote

A Jornada do Cliente: Guia essencial para entender clientes, desenvolver solu��es, projetar experi�ncias, repensar processos e prosperar

De (autor): Gart Capote

Descrierea produsului

S-ar putea sa-ti placa si

Customer Empathy: A radical intervention in customer experience management and design - Alex Allwood

The Partnership Economy: How Modern Businesses Find New Customers, Grow Revenue, and Deliver Exceptional Experiences - David A. Yovanno

Dance of Disruption and Creation: Epochal Change and the Opportunity for Enterprise - Nandu Nandkishore

Never Say Sell: How the World's Best Consulting and Professional Services Firms Expand Client Relationships - Jacob Parks

The Power of Customer Experience: 5 Elements To Make An Impact - Elizabeth Dixon

The Experience Mindset: Changing the Way You Think about Growth - Tiffani Bova

The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work - Scott Mckain

3HAG Way: The Strategic Execution System That Ensures Your Strategy Is Not a Wild-Ass-Guess! - Shannon Byrne Susko

Managing Customer Experience and Relationships: A Strategic Framework - Martha Rogers

Innovator's Playbook: How to Create Great Products, Services and Experiences That Your Customers Will Love - Nathan Baird

The Come Back Culture: 10 Business Practices That Create Lifelong Customers - Jason Young

It's All about CEX!: The Essential Guide to Customer and Employee Experience - Jason S. Bradshaw

The New Era of Global Services: A Framework for Successful Enterprises in Business Services and It - Javier Peña Capobianco

Networking for Business Development: A Guide for Attorneys and Consultants - Bruce D. Sunstein

Cómo Transformarse En Rainmaker: Reglas para conseguir y mantener clientes - Jeffrey J. Fox

The Customer Science Handbook: Using Behavioral Insights to Create Breakthrough Customer Experiences - Alexander Chernev

The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers - Daniel Quick

Alas Para Un Cambio: Desarrollo Sistémico de Las Organizaciones - Juan Londono

De acelasi autor

Guia para Formacao de Analistas de Processos: Gest�o Por Processos de Forma Simples - Gart Capote

Fuja do Fluxograma: Guia para modelagem da verdade com BPMN - Gart Capote

Medicao de Valor de Processos para BPM: Perspectivas, Ferramentas e Metodos para Maximizar o Verdadeiro Valor dos Processos. - Gart Capote

BPM Para Todos: Uma Vis�o Geral Abrangente, Objetiva e Esclarecedora sobre Gerenciamento de Processos de Neg�cio - BPM - Gart Capote

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