A Jornada do Cliente: Guia essencial para entender clientes, desenvolver solu��es, projetar experi�ncias, repensar processos e prosperar

De (autor): Gart Capote

A Jornada do Cliente: Guia essencial para entender clientes, desenvolver solu��es, projetar experi�ncias, repensar processos e prosperar

De (autor): Gart Capote

Guia essencial para entender clientes, desenvolver solu es, projetar experi ncias, repensar processos e prosperar. O 1 livro em portugu s que apresenta, consolida e ensina Customer Experience e Jornada do Cliente integrada aos Processos de Neg cio para desenvolvimento de solu es seguindo um m todo 100% pr tico.

Citeste mai mult

-10%

transport gratuit

PRP: 124.00 Lei

Acesta este Pretul Recomandat de Producator. Pretul de vanzare al produsului este afisat mai jos.

111.60Lei

124.00 Lei

Primesti 111 puncte

Primesti puncte de fidelitate dupa fiecare comanda! 100 puncte de fidelitate reprezinta 1 leu. Foloseste-le la viitoarele achizitii!

Livrare in 2-4 saptamani

Adauga in cos

Descrierea produsului

Citeste mai mult

Detaliile produsului

Editie: Paperback

Nr. pagini: 286

Cod: BRT9798571970433

Afiseaza mai mult

S-ar putea sa-ti placa si

-10%

transport gratuit

Customer Empathy: A radical intervention in customer experience management and design - Alex Allwood

PRP: 154.94 Lei

139.45 Lei

139.45 Lei154.94 Lei

Adauga in cos
-10%

transport gratuit

The Partnership Economy: How Modern Businesses Find New Customers, Grow Revenue, and Deliver Exceptional Experiences - David A. Yovanno

PRP: 176.73 Lei

159.06 Lei

159.06 Lei176.73 Lei

Adauga in cos
-10%

transport gratuit

Dance of Disruption and Creation: Epochal Change and the Opportunity for Enterprise - Nandu Nandkishore

PRP: 326.31 Lei

293.68 Lei

293.68 Lei326.31 Lei

Adauga in cos
-10%

transport gratuit

Never Say Sell: How the World's Best Consulting and Professional Services Firms Expand Client Relationships - Jacob Parks

PRP: 198.40 Lei

178.56 Lei

178.56 Lei198.40 Lei

Adauga in cos
-10%

transport gratuit

The Power of Customer Experience: 5 Elements To Make An Impact - Elizabeth Dixon

PRP: 131.67 Lei

118.50 Lei

118.50 Lei131.67 Lei

Adauga in cos
-10%

transport gratuit

The Experience Mindset: Changing the Way You Think about Growth - Tiffani Bova

PRP: 122.33 Lei

110.10 Lei

110.10 Lei122.33 Lei

Adauga in cos
-10%

transport gratuit

The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work - Scott Mckain

PRP: 163.20 Lei

146.88 Lei

146.88 Lei163.20 Lei

Adauga in cos
-10%

transport gratuit

3HAG Way: The Strategic Execution System That Ensures Your Strategy Is Not a Wild-Ass-Guess! - Shannon Byrne Susko

PRP: 132.18 Lei

118.96 Lei

118.96 Lei132.18 Lei

Adauga in cos
-10%

transport gratuit

The 10-Second Customer Journey: The Cxo's Playbook for Growing and Retaining Customers in a Digital World - Todd Unger

PRP: 125.16 Lei

112.64 Lei

112.64 Lei125.16 Lei

Adauga in cos
-10%

transport gratuit

Managing Customer Experience and Relationships: A Strategic Framework - Martha Rogers

PRP: 637.50 Lei

573.75 Lei

573.75 Lei637.50 Lei

Adauga in cos
-10%

transport gratuit

The Come Back Culture: 10 Business Practices That Create Lifelong Customers - Jason Young

PRP: 122.33 Lei

110.10 Lei

110.10 Lei122.33 Lei

Adauga in cos
-10%

transport gratuit

The New Era of Global Services: A Framework for Successful Enterprises in Business Services and It - Javier Peña Capobianco

PRP: 353.60 Lei

318.24 Lei

318.24 Lei353.60 Lei

Adauga in cos
-10%

transport gratuit

Networking for Business Development: A Guide for Attorneys and Consultants - Bruce D. Sunstein

PRP: 206.58 Lei

185.92 Lei

185.92 Lei206.58 Lei

Adauga in cos
-10%

transport gratuit

Cómo Transformarse En Rainmaker: Reglas para conseguir y mantener clientes - Jeffrey J. Fox

PRP: 115.47 Lei

103.92 Lei

103.92 Lei115.47 Lei

Adauga in cos
-10%

transport gratuit

The Customer Science Handbook: Using Behavioral Insights to Create Breakthrough Customer Experiences - Alexander Chernev

PRP: 244.93 Lei

220.44 Lei

220.44 Lei244.93 Lei

Adauga in cos
-10%

transport gratuit

The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers - Daniel Quick

PRP: 149.53 Lei

134.58 Lei

134.58 Lei149.53 Lei

Adauga in cos
-10%

transport gratuit

Alas Para Un Cambio: Desarrollo Sistémico de Las Organizaciones - Juan Londono

PRP: 162.36 Lei

146.12 Lei

146.12 Lei162.36 Lei

Adauga in cos
-10%

transport gratuit

Employee Experience Strategy: Design an Effective Ex Strategy to Improve Employee Performance and Drive Business Results - Ben Whitter

PRP: 316.11 Lei

284.50 Lei

284.50 Lei316.11 Lei

Adauga in cos

De acelasi autor

-10%

transport gratuit

Guia para Formacao de Analistas de Processos: Gest�o Por Processos de Forma Simples - Gart Capote

PRP: 95.56 Lei

86.00 Lei

86.00 Lei95.56 Lei

Adauga in cos
-10%

transport gratuit

Medicao de Valor de Processos para BPM: Perspectivas, Ferramentas e Metodos para Maximizar o Verdadeiro Valor dos Processos. - Gart Capote

PRP: 95.09 Lei

85.58 Lei

85.58 Lei95.09 Lei

Adauga in cos
-10%

transport gratuit

Fuja do Fluxograma: Guia para modelagem da verdade com BPMN - Gart Capote

PRP: 77.50 Lei

69.75 Lei

69.75 Lei77.50 Lei

Adauga in cos
-10%

transport gratuit

BPM Para Todos: Uma Vis�o Geral Abrangente, Objetiva e Esclarecedora sobre Gerenciamento de Processos de Neg�cio - BPM - Gart Capote

PRP: 101.45 Lei

91.31 Lei

91.31 Lei101.45 Lei

Adauga in cos

Parerea ta e inspiratie pentru comunitatea Libris!

A Jornada do Cliente: Guia essencial para entender clientes, desenvolver solu��es, projetar experi�ncias, repensar processos e prosperar

De (autor): Gart Capote

A Jornada do Cliente: Guia essencial para entender clientes, desenvolver solu��es, projetar experi�ncias, repensar processos e prosperar

De (autor): Gart Capote

Descrierea produsului

S-ar putea sa-ti placa si

Customer Empathy: A radical intervention in customer experience management and design - Alex Allwood

The Partnership Economy: How Modern Businesses Find New Customers, Grow Revenue, and Deliver Exceptional Experiences - David A. Yovanno

Dance of Disruption and Creation: Epochal Change and the Opportunity for Enterprise - Nandu Nandkishore

Never Say Sell: How the World's Best Consulting and Professional Services Firms Expand Client Relationships - Jacob Parks

The Power of Customer Experience: 5 Elements To Make An Impact - Elizabeth Dixon

The Experience Mindset: Changing the Way You Think about Growth - Tiffani Bova

The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work - Scott Mckain

3HAG Way: The Strategic Execution System That Ensures Your Strategy Is Not a Wild-Ass-Guess! - Shannon Byrne Susko

The 10-Second Customer Journey: The Cxo's Playbook for Growing and Retaining Customers in a Digital World - Todd Unger

Managing Customer Experience and Relationships: A Strategic Framework - Martha Rogers

The Come Back Culture: 10 Business Practices That Create Lifelong Customers - Jason Young

The New Era of Global Services: A Framework for Successful Enterprises in Business Services and It - Javier Peña Capobianco

Networking for Business Development: A Guide for Attorneys and Consultants - Bruce D. Sunstein

Cómo Transformarse En Rainmaker: Reglas para conseguir y mantener clientes - Jeffrey J. Fox

The Customer Science Handbook: Using Behavioral Insights to Create Breakthrough Customer Experiences - Alexander Chernev

The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers - Daniel Quick

Alas Para Un Cambio: Desarrollo Sistémico de Las Organizaciones - Juan Londono

Employee Experience Strategy: Design an Effective Ex Strategy to Improve Employee Performance and Drive Business Results - Ben Whitter

De acelasi autor

Guia para Formacao de Analistas de Processos: Gest�o Por Processos de Forma Simples - Gart Capote

Medicao de Valor de Processos para BPM: Perspectivas, Ferramentas e Metodos para Maximizar o Verdadeiro Valor dos Processos. - Gart Capote

Fuja do Fluxograma: Guia para modelagem da verdade com BPMN - Gart Capote

BPM Para Todos: Uma Vis�o Geral Abrangente, Objetiva e Esclarecedora sobre Gerenciamento de Processos de Neg�cio - BPM - Gart Capote

Istoricul tau de navigare

Acum se comanda