Customer Relationship Imprinting: The Six Elements That Ensure Exceptional Service Without Exception
Customer Relationship Imprinting: The Six Elements That Ensure Exceptional Service Without Exception
As a customer service expert, Michael has brought a unique perspective that is both refreshing and insightful to the customer service world. He has not only added phrases such as "Relational Velcro," and "Customer Relationship Imprinting," to the CX lexicon, but he has developed Six-Sided Service; a cohesive customer-centric approach that helps businesses significantly attract, acquire and retain more customers through six specific disciplines.
Michael is the Chief Service Office, lead trainer and president of SixSidedService.com, and lives in Southern California with his wife and two daughters.
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As a customer service expert, Michael has brought a unique perspective that is both refreshing and insightful to the customer service world. He has not only added phrases such as "Relational Velcro," and "Customer Relationship Imprinting," to the CX lexicon, but he has developed Six-Sided Service; a cohesive customer-centric approach that helps businesses significantly attract, acquire and retain more customers through six specific disciplines.
Michael is the Chief Service Office, lead trainer and president of SixSidedService.com, and lives in Southern California with his wife and two daughters.
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