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Customer Relations

Customer Relations

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-10%

transport gratuit

Raving Fans - Ken Blanchard

PRP: 161.14 Lei

145.03 Lei

145.03 Lei161.14 Lei

Adauga in cos
-10%

transport gratuit

Inspired

PRP: 180.00 Lei

162.00 Lei

162.00 Lei180.00 Lei

Adauga in cos
-10%

transport gratuit

Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your Business - Neen James

PRP: 185.69 Lei

167.12 Lei

167.12 Lei185.69 Lei

Adauga in cos
-10%

transport gratuit

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service - The Disney Institute

PRP: 154.94 Lei

139.45 Lei

139.45 Lei154.94 Lei

Adauga in cos
-10%

The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets - Micah Solomon

PRP: 111.29 Lei

100.16 Lei

100.16 Lei111.29 Lei

Adauga in cos
-10%

transport gratuit

Excellence Wins

PRP: 185.94 Lei

167.35 Lei

167.35 Lei185.94 Lei

Adauga in cos
-10%

Getting Naked

PRP: 144.00 Lei

129.60 Lei

129.60 Lei144.00 Lei

Adauga in cos
-10%

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer - Carl Sewell

PRP: 117.80 Lei

106.02 Lei

106.02 Lei117.80 Lei

Adauga in cos
-10%

transport gratuit

What Rich Clients Want: (But Won't Tell You) - Nathan Foy

PRP: 185.94 Lei

167.35 Lei

167.35 Lei185.94 Lei

Adauga in cos
-10%

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service - John Dijulius

PRP: 125.59 Lei

113.03 Lei

113.03 Lei125.59 Lei

Adauga in cos
-10%

transport gratuit

Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Renee Evenson

PRP: 178.49 Lei

160.64 Lei

160.64 Lei178.49 Lei

Adauga in cos
-10%

Hospitalidad Irracional: El Poder de Dar Más de Lo Que Se Espera de Ti / Unreasonable Hospitality - Will Guidara

PRP: 105.09 Lei

94.58 Lei

94.58 Lei105.09 Lei

Adauga in cos
-10%

Delivering Happiness: A Path to Profits, Passion, and Purpose - Tony Hsieh

PRP: 117.74 Lei

105.97 Lei

105.97 Lei117.74 Lei

Adauga in cos
-10%

Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results - Renee Evenson

PRP: 132.20 Lei

118.98 Lei

118.98 Lei132.20 Lei

Adauga in cos
-10%

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Richard Gallagher

PRP: 125.59 Lei

113.03 Lei

113.03 Lei125.59 Lei

Adauga in cos
-10%

Delivering Knock Your Socks Off Service - Performance Research Associates

PRP: 132.20 Lei

118.98 Lei

118.98 Lei132.20 Lei

Adauga in cos
-10%

transport gratuit

The Jolt Effect: How High Performers Overcome Customer Indecision - Matthew Dixon

PRP: 201.53 Lei

181.38 Lei

181.38 Lei201.53 Lei

Adauga in cos
-10%

It Starts with Clients: Your 100-Day Plan to Build Lifelong Relationships and Revenue - Andrew Sobel

PRP: 143.93 Lei

129.54 Lei

129.54 Lei143.93 Lei

Adauga in cos
-10%

Jobs to Be Done: A Roadmap for Customer-Centered Innovation - Stephen Wunker

PRP: 132.20 Lei

118.98 Lei

118.98 Lei132.20 Lei

Adauga in cos
-10%

transport gratuit

Unleashing Excellence: The Complete Guide to Ultimate Customer Service - Dennis Snow

PRP: 173.60 Lei

156.24 Lei

156.24 Lei173.60 Lei

Adauga in cos
-10%

transport gratuit

You Can't Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training's 7-Step System for Successful Selling - David Sandler

PRP: 217.00 Lei

195.30 Lei

195.30 Lei217.00 Lei

Adauga in cos
-10%

transport gratuit

Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business - Pat Flynn

PRP: 154.94 Lei

139.45 Lei

139.45 Lei154.94 Lei

Adauga in cos
-10%

transport gratuit

The Discipline of Market Leaders - Michael Treacy

PRP: 163.10 Lei

146.79 Lei

146.79 Lei163.10 Lei

Adauga in cos
-10%

The Power of Customer Experience: 5 Elements To Make An Impact - Elizabeth Dixon

PRP: 131.67 Lei

118.50 Lei

118.50 Lei131.67 Lei

Adauga in cos
-10%

transport gratuit

Uncommon Service: How to Win by Putting Customers at the Core of Your Business - Frances Frei

PRP: 217.00 Lei

195.30 Lei

195.30 Lei217.00 Lei

Adauga in cos
-10%

transport gratuit

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World - Fred Reichheld

PRP: 217.00 Lei

195.30 Lei

195.30 Lei217.00 Lei

Adauga in cos
-10%

Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact - Annette Simmons

PRP: 132.20 Lei

118.98 Lei

118.98 Lei132.20 Lei

Adauga in cos
-10%

transport gratuit

Satisfaction: How Every Great Company Listens to the Voice of the Customer - Chris Denove

PRP: 158.72 Lei

142.85 Lei

142.85 Lei158.72 Lei

Adauga in cos
-10%

The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career - Chad Horenfeldt

PRP: 135.72 Lei

122.15 Lei

122.15 Lei135.72 Lei

Adauga in cos
-10%

transport gratuit

The Customer Science Handbook: Using Behavioral Insights to Create Breakthrough Customer Experiences - Alexander Chernev

PRP: 244.93 Lei

220.44 Lei

220.44 Lei244.93 Lei

Adauga in cos
-10%

transport gratuit

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results - Jack Mitchell

PRP: 186.00 Lei

167.40 Lei

167.40 Lei186.00 Lei

Adauga in cos
-10%

transport gratuit

Legendary Service: The Key Is to Care - Ken Blanchard

PRP: 153.76 Lei

138.38 Lei

138.38 Lei153.76 Lei

Adauga in cos
-10%

transport gratuit

Maximizing Customer Loyalty - C. William Crutcher

PRP: 206.25 Lei

185.62 Lei

185.62 Lei206.25 Lei

Adauga in cos
-10%

Customer Centricity: Focus on the Right Customers for Strategic Advantage - Peter Fader

PRP: 111.54 Lei

100.39 Lei

100.39 Lei111.54 Lei

Adauga in cos
-10%

The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value - Peter Fader

PRP: 123.94 Lei

111.55 Lei

111.55 Lei123.94 Lei

Adauga in cos
-10%

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture - Robert Spector

PRP: 136.80 Lei

123.12 Lei

123.12 Lei136.80 Lei

Adauga in cos
-10%

transport gratuit

The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results - Brent Adamson

PRP: 192.20 Lei

172.98 Lei

172.98 Lei192.20 Lei

Adauga in cos
-10%

A Piece of the Pie: The Story of Customer Service at Publix - Joseph W. Carvin

PRP: 98.79 Lei

88.91 Lei

88.91 Lei98.79 Lei

Adauga in cos
-10%

transport gratuit

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World - John R. Dijulius

PRP: 154.69 Lei

139.22 Lei

139.22 Lei154.69 Lei

Adauga in cos
-10%

transport gratuit

The Relationship Economy: Building Stronger Customer Connections in the Digital Age - John R. Dijulius

PRP: 154.69 Lei

139.22 Lei

139.22 Lei154.69 Lei

Adauga in cos

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