Customer Service Management Training 101

Evenson, Renee: - REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.

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Categoria: Human Resources & Personnel Management
Autor: Renee Evenson
Editura: Amacom
An aparitie: 2011

Editie: Paperback

Nr. pagini: 224

Varsta: +10 ani

Cod: BRT9780814417157

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Customer Service Management Training 101

De (autor): Renee Evenson

Customer Service Management Training 101

De (autor): Renee Evenson

Descrierea produsului

S-ar putea sa-ti placa si

Top Performer: A Bold Approach to Sales and Service - Stephen C. Lundin

Satisfaction: How Every Great Company Listens to the Voice of the Customer - Chris Denove

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - Steve Curtin

Building on the Promise of Diversity: How We Can Move to the Next Level in Our Workplaces, Our Communities, and Our Society - R. Thomas

Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines - Adam Toporek

Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace - Ron Zemke

Managing Workplace Negativity - Gary S. Topchik

Strategic Staffing: A Comprehensive System for Effective Workforce Planning - Thomas P. Bechet

Business Strategy - Brian Tracy

The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals - Shawn Smith

The Stay Interview: A Manager's Guide to Keeping the Best and Brightest - Richard Finnegan

Keeping Employees Accountable for Results: Quick Tips for Busy Managers - Brian Miller

Topgrading: The Proven Hiring and Promoting Method That Turbocharges Company Performance - Bradford D. Smart

The Six Disciplines of Breakthrough Learning: How to Turn Training and Development Into Business Results - Roy V. H. Pollock

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results - Jack Mitchell

The Team-Building Tool Kit: Tips and Tactics for Effective Workplace Teams - Deborah Mackin

Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization - Andrew Miller

Growing Great Employees: Turning Ordinary People Into Extraordinary Performers - Erika Andersen

De acelasi autor

Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results - Renee Evenson

Powerful Phrases for Dealing with Difficult People

Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Renee Evenson

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