The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers

Daniel Quick is Vice President of Learning Strategies at Thought Industries. He previously led customer education at Optimizely and Asana. Barry Kelly is Co-founder and CEO of Thought Industries, a world leading B2B customer training platform and developer of the world's first cloud Learning Business Platform. His company has worked with hundreds of clients to improve their customer training and increase customer engagement and retention.

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Detaliile produsului

Categoria: Management, Business Development, Customer Relations
Autor: Daniel Quick
Editura: Wiley
An aparitie: 2022

Editie: Hardcover

Nr. pagini: 240

Cod: BRT9781119822509

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The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers

De (autor): Daniel Quick

The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers

De (autor): Daniel Quick

Descrierea produsului

S-ar putea sa-ti placa si

The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers - Erik Peterson

Light Your Sales FUSE: For Explosive Customer Growth - Reese Gomez

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer - Carl Sewell

It Starts with Clients: Your 100-Day Plan to Build Lifelong Relationships and Revenue - Andrew Sobel

Maximizing Customer Loyalty - C. William Crutcher

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue - Nick Mehta

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine - Jeanne Bliss

Outside in: The Power of Putting Customers at the Center of Your Business - Harley Manning

Never Say Sell: How the World's Best Consulting and Professional Services Firms Expand Client Relationships - Jacob Parks

Cómo Transformarse En Rainmaker: Reglas para conseguir y mantener clientes - Jeffrey J. Fox

How to Win Client Business When You Don't Know Where to Start: A Rainmaking Guide for Consulting and Professional Services - Doug Fletcher

Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - Tycho Press

Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions - Donna Weber

Customer Empathy: A radical intervention in customer experience management and design - Alex Allwood

The Human Experience: How to Make Life Better for Your Customers and Create a More Successful Organization - John Sills

A Jornada do Cliente: Guia essencial para entender clientes, desenvolver solu��es, projetar experi�ncias, repensar processos e prosperar - Gart Capote

The Sale: The Number One Strategy to Build Trust and Create Success - Jon Gordon

Just Ask!: 7 simple steps to unlock the power of clients, generate referrals and double your business - Graham Eisner

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