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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

De (autor): Sriram Dasu

review Goodreads
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - Sriram Dasu

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

De (autor): Sriram Dasu

review Goodreads
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
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PRP: 217.53 Lei

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195.78Lei

195.78Lei

217.53 Lei

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Descrierea produsului

Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
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