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Customer Relations

Customer Relations

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Marketplace Dignity: Transforming How We Engage with Customers Across Their Journey - Cait Lamberton

PRP: 159.52 Lei

143.57 Lei

143.57 Lei159.52 Lei

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The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer S - Don R. Crawley

PRP: 186.00 Lei

167.40 Lei

167.40 Lei186.00 Lei

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Introduction to Service Design

PRP: 327.52 Lei

294.77 Lei

294.77 Lei327.52 Lei

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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue - Nick Mehta

PRP: 198.40 Lei

178.56 Lei

178.56 Lei198.40 Lei

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The 5 Principles of IT Customer Service Success - Don R. Crawley

PRP: 61.94 Lei

55.75 Lei

55.75 Lei61.94 Lei

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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits - John Goodman

PRP: 134.91 Lei

121.42 Lei

121.42 Lei134.91 Lei

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Creating Customer Evangelists - Jackie Huba

PRP: 92.69 Lei

83.42 Lei

83.42 Lei92.69 Lei

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How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services - Tom Mcmakin

PRP: 192.20 Lei

172.98 Lei

172.98 Lei192.20 Lei

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-10%

Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions - Donna Weber

PRP: 111.54 Lei

100.39 Lei

100.39 Lei111.54 Lei

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All You Need to Know about Public Relations: An Entrant's Guide to the PR and Communications Industry - Adrian Wheeler

PRP: 245.93 Lei

221.34 Lei

221.34 Lei245.93 Lei

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Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone - Shep Hyken

PRP: 132.18 Lei

118.96 Lei

118.96 Lei132.18 Lei

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Badass: Making Users Awesome - Kathy Sierra

PRP: 216.94 Lei

195.25 Lei

195.25 Lei216.94 Lei

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Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation - Robert Bacal

PRP: 122.33 Lei

110.10 Lei

110.10 Lei122.33 Lei

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Make Your Brand Legendary: Create Raving Fans with the Customer Experience Engine - Scott Wozniak

PRP: 187.20 Lei

168.48 Lei

168.48 Lei187.20 Lei

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Lean Customer Development: Building Products Your Customers Will Buy - Cindy Alvarez

PRP: 247.94 Lei

223.15 Lei

223.15 Lei247.94 Lei

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Cracking the Code to Life Insurance Sales for the Multi Line Agent: 10 Essential Sales Skills to Help You and Your Sales Team Sell Life Insurance - Ray Vendetti

PRP: 123.92 Lei

111.53 Lei

111.53 Lei123.92 Lei

Adauga in cos
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The Art of Customer Service: Understanding the best techniques for customer service. - Patrick Sanchez

PRP: 82.58 Lei

74.32 Lei

74.32 Lei82.58 Lei

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Project Dynamics: Moving Beyond Time, Scope and Budget for Successful Customer Project Management - Shane Anastasi

PRP: 216.69 Lei

195.02 Lei

195.02 Lei216.69 Lei

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The Welcomer Edge: Unlocking the Secrets to Repeat Business - Richard R. Shapiro

PRP: 111.29 Lei

100.16 Lei

100.16 Lei111.29 Lei

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Indispensable: How to Become the Company That Your Customers Can't Live Without - Joe Calloway

PRP: 235.60 Lei

212.04 Lei

212.04 Lei235.60 Lei

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My Client Book: Customer Appointment Management System and Tracker - Matt Blank

PRP: 63.09 Lei

56.78 Lei

56.78 Lei63.09 Lei

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The Wallet Allocation Rule: Winning the Battle for Share - Timothy L. Keiningham

PRP: 123.69 Lei

111.32 Lei

111.32 Lei123.69 Lei

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CCXP Exam Preparation - Lori Kirkland

PRP: 117.98 Lei

106.18 Lei

106.18 Lei117.98 Lei

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Fast Fulfillment: The Machine That Changed Retailing - Sanchoy Das

PRP: 216.94 Lei

195.25 Lei

195.25 Lei216.94 Lei

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The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany - Patrick Vlaskovits

PRP: 147.25 Lei

132.53 Lei

132.53 Lei147.25 Lei

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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way - James Merlino

PRP: 256.27 Lei

230.64 Lei

230.64 Lei256.27 Lei

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Transforming Customer-Brand Relationships: Use Emotional Connection to Build Loyalty - Christina Garnett

PRP: 992.52 Lei

893.27 Lei

893.27 Lei992.52 Lei

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Making It Easy for Patients to Say "yes" - Paul Homoly

PRP: 154.61 Lei

139.15 Lei

139.15 Lei154.61 Lei

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The Marathon Salesperson - Rodolfo Subieta

PRP: 117.49 Lei

105.74 Lei

105.74 Lei117.49 Lei

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Making the Customer Experience Magical Now! - John Formica

PRP: 123.75 Lei

111.38 Lei

111.38 Lei123.75 Lei

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Designing Complaint Handling and Service Recovery Strategies -

PRP: 92.53 Lei

83.28 Lei

83.28 Lei92.53 Lei

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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - Sriram Dasu

PRP: 230.33 Lei

207.30 Lei

207.30 Lei230.33 Lei

Adauga in cos
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Art of Client Service - Robert Solomon

PRP: 187.20 Lei

168.48 Lei

168.48 Lei187.20 Lei

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Geek Nerd Suit: Breaking Down Walls, Unifying Teams, and Creating Cutting-Edge Customer Centricity - Chuck Densinger

PRP: 148.80 Lei

133.92 Lei

133.92 Lei148.80 Lei

Adauga in cos
-10%

Conversations Made Easy: Building Your Playbook for Growing Sales and Connecting with Customers - Chris Jennings

PRP: 123.94 Lei

111.55 Lei

111.55 Lei123.94 Lei

Adauga in cos
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Customer Success Mindset - Jyotsana Shukla

PRP: 165.25 Lei

148.72 Lei

148.72 Lei165.25 Lei

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Conversations Made Easy: Building Your Playbook for Growing Sales and Connecting with Customers - Chris Jennings

PRP: 247.92 Lei

223.13 Lei

223.13 Lei247.92 Lei

Adauga in cos
-10%

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People - Joseph Michelli

PRP: 143.93 Lei

129.54 Lei

129.54 Lei143.93 Lei

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Customer Success Professional's Handbook - Ashvin Vaidyanathan

PRP: 172.80 Lei

155.52 Lei

155.52 Lei172.80 Lei

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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way - Joseph Michelli

PRP: 266.33 Lei

239.70 Lei

239.70 Lei266.33 Lei

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