Customer Relations

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Customer Relations

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Empathy in Action - Tony Bates

PRP: 198.40 Lei

178.56 Lei

178.56 Lei198.40 Lei

Adauga in cos
-10%

transport gratuit

Converted: The Data-Driven Way to Win Customers' Hearts - Neil Hoyne

PRP: 169.93 Lei

152.94 Lei

152.94 Lei169.93 Lei

Adauga in cos
-10%

transport gratuit

Pattern for Excellence: Engage Your Team to WOW More Customers - Brigham Dickinson

PRP: 198.40 Lei

178.56 Lei

178.56 Lei198.40 Lei

Adauga in cos
-10%

Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions - Donna Weber

PRP: 111.54 Lei

100.39 Lei

100.39 Lei111.54 Lei

Adauga in cos
-10%

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together - James P. Womack

PRP: 119.04 Lei

107.14 Lei

107.14 Lei119.04 Lei

Adauga in cos
-10%

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What Rich Clients Want: (But Won't Tell You) - Nathan Foy

PRP: 185.94 Lei

167.35 Lei

167.35 Lei185.94 Lei

Adauga in cos
-10%

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The Gold Standard: Giving Your Customers What They Didn't Know They Wanted - Colin Cowie

PRP: 179.74 Lei

161.77 Lei

161.77 Lei179.74 Lei

Adauga in cos
-10%

The Marathon Salesperson - Rodolfo Subieta

PRP: 117.49 Lei

105.74 Lei

105.74 Lei117.49 Lei

Adauga in cos
-10%

The Experience Maker: How to Create Remarkable Experiences That Your Customers Can't Wait to Share - Dan Gingiss

PRP: 111.29 Lei

100.16 Lei

100.16 Lei111.29 Lei

Adauga in cos
-10%

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Digital Customer Service: Transforming Customer Experience for an On-Screen World - Rick Delisi

PRP: 163.20 Lei

146.88 Lei

146.88 Lei163.20 Lei

Adauga in cos
-10%

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Service Innovation: How to Go from Customer Needs to Breakthrough Services - Lance Bettencourt

PRP: 269.08 Lei

242.17 Lei

242.17 Lei269.08 Lei

Adauga in cos
-10%

A Piece of the Pie: The Story of Customer Service at Publix - Joseph W. Carvin

PRP: 98.79 Lei

88.91 Lei

88.91 Lei98.79 Lei

Adauga in cos
-10%

The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet - Craig Wilson

PRP: 111.60 Lei

100.44 Lei

100.44 Lei111.60 Lei

Adauga in cos
-10%

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Big Brain Little Brain: How to Control Which One Speaks for You - Kevin Thomas Mccarney

PRP: 154.94 Lei

139.45 Lei

139.45 Lei154.94 Lei

Adauga in cos
-10%

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results - Jack Mitchell

PRP: 186.00 Lei

167.40 Lei

167.40 Lei186.00 Lei

Adauga in cos
-10%

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Customer Empathy: A radical intervention in customer experience management and design - Alex Allwood

PRP: 154.94 Lei

139.45 Lei

139.45 Lei154.94 Lei

Adauga in cos
-10%

Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone - Shep Hyken

PRP: 132.18 Lei

118.96 Lei

118.96 Lei132.18 Lei

Adauga in cos
-10%

The Seventh Level: Transform Your Business Through Meaningful Engagement with Your Customers and Employees - Amanda Slavin

PRP: 92.94 Lei

83.65 Lei

83.65 Lei92.94 Lei

Adauga in cos
-10%

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Get More Referrals Now! - Bill Cates

PRP: 160.17 Lei

144.15 Lei

144.15 Lei160.17 Lei

Adauga in cos
-10%

For the Win, Revised and Updated Edition: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact - Kevin Werbach

PRP: 117.74 Lei

105.97 Lei

105.97 Lei117.74 Lei

Adauga in cos
-10%

Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - Tycho Press

PRP: 111.54 Lei

100.39 Lei

100.39 Lei111.54 Lei

Adauga in cos
-10%

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Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees - Doug Lipp

PRP: 198.40 Lei

178.56 Lei

178.56 Lei198.40 Lei

Adauga in cos
-10%

My Product Management Toolkit: Tools and Techniques to Become an Outstanding Product Manager - Marc Abraham

PRP: 127.88 Lei

115.09 Lei

115.09 Lei127.88 Lei

Adauga in cos
-10%

Delivering Knock Your Socks Off Service - Performance Research Associates

PRP: 132.20 Lei

118.98 Lei

118.98 Lei132.20 Lei

Adauga in cos
-10%

transport gratuit

Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Renee Evenson

PRP: 178.49 Lei

160.64 Lei

160.64 Lei178.49 Lei

Adauga in cos
-10%

transport gratuit

Unleashing Excellence: The Complete Guide to Ultimate Customer Service - Dennis Snow

PRP: 173.60 Lei

156.24 Lei

156.24 Lei173.60 Lei

Adauga in cos
-10%

It Starts with Clients: Your 100-Day Plan to Build Lifelong Relationships and Revenue - Andrew Sobel

PRP: 135.93 Lei

122.34 Lei

122.34 Lei135.93 Lei

Adauga in cos
-10%

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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine - Jeanne Bliss

PRP: 156.40 Lei

140.76 Lei

140.76 Lei156.40 Lei

Adauga in cos
-10%

People Powered: How Communities Can Supercharge Your Business, Brand, and Teams - Jono Bacon

PRP: 136.00 Lei

122.40 Lei

122.40 Lei136.00 Lei

Adauga in cos
-10%

Customer Centricity: Focus on the Right Customers for Strategic Advantage - Peter Fader

PRP: 111.54 Lei

100.39 Lei

100.39 Lei111.54 Lei

Adauga in cos
-10%

transport gratuit

Making It Easy for Patients to Say "yes" - Paul Homoly

PRP: 154.61 Lei

139.15 Lei

139.15 Lei154.61 Lei

Adauga in cos
-10%

Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines - Adam Toporek

PRP: 95.08 Lei

85.57 Lei

85.57 Lei95.08 Lei

Adauga in cos
-10%

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - Steve Curtin

PRP: 125.59 Lei

113.03 Lei

113.03 Lei125.59 Lei

Adauga in cos
-10%

The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty - Shaun Belding

PRP: 105.09 Lei

94.58 Lei

94.58 Lei105.09 Lei

Adauga in cos
-10%

transport gratuit

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet - Shep Hyken

PRP: 154.69 Lei

139.22 Lei

139.22 Lei154.69 Lei

Adauga in cos
-10%

transport gratuit

Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions - Donna Weber

PRP: 173.54 Lei

156.19 Lei

156.19 Lei173.54 Lei

Adauga in cos
-10%

transport gratuit

Winning with Data in the Business of Sports: Crm and Analytics - Fiona Green

PRP: 427.71 Lei

384.94 Lei

384.94 Lei427.71 Lei

Adauga in cos
-10%

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Legendary Service: The Key Is to Care - Ken Blanchard

PRP: 153.76 Lei

138.38 Lei

138.38 Lei153.76 Lei

Adauga in cos
-10%

Broken Windows, Broken Business: The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards - Michael Levine

PRP: 117.74 Lei

105.97 Lei

105.97 Lei117.74 Lei

Adauga in cos
-10%

transport gratuit

Lovability: How to Build a Business That People Love and Be Happy Doing It - Brian De Haaff

PRP: 154.69 Lei

139.22 Lei

139.22 Lei154.69 Lei

Adauga in cos

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Customer Relations

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Customer Relations

Empathy in Action - Tony Bates

Converted: The Data-Driven Way to Win Customers' Hearts - Neil Hoyne

Pattern for Excellence: Engage Your Team to WOW More Customers - Brigham Dickinson

Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions - Donna Weber

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together - James P. Womack

What Rich Clients Want: (But Won't Tell You) - Nathan Foy

The Gold Standard: Giving Your Customers What They Didn't Know They Wanted - Colin Cowie

The Marathon Salesperson - Rodolfo Subieta

The Experience Maker: How to Create Remarkable Experiences That Your Customers Can't Wait to Share - Dan Gingiss

Digital Customer Service: Transforming Customer Experience for an On-Screen World - Rick Delisi

Service Innovation: How to Go from Customer Needs to Breakthrough Services - Lance Bettencourt

A Piece of the Pie: The Story of Customer Service at Publix - Joseph W. Carvin

The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet - Craig Wilson

Big Brain Little Brain: How to Control Which One Speaks for You - Kevin Thomas Mccarney

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results - Jack Mitchell

Customer Empathy: A radical intervention in customer experience management and design - Alex Allwood

Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone - Shep Hyken

The Seventh Level: Transform Your Business Through Meaningful Engagement with Your Customers and Employees - Amanda Slavin

Get More Referrals Now! - Bill Cates

For the Win, Revised and Updated Edition: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact - Kevin Werbach

Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - Tycho Press

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees - Doug Lipp

My Product Management Toolkit: Tools and Techniques to Become an Outstanding Product Manager - Marc Abraham

Delivering Knock Your Socks Off Service - Performance Research Associates

Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Renee Evenson

Unleashing Excellence: The Complete Guide to Ultimate Customer Service - Dennis Snow

It Starts with Clients: Your 100-Day Plan to Build Lifelong Relationships and Revenue - Andrew Sobel

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine - Jeanne Bliss

People Powered: How Communities Can Supercharge Your Business, Brand, and Teams - Jono Bacon

Customer Centricity: Focus on the Right Customers for Strategic Advantage - Peter Fader

Making It Easy for Patients to Say "yes" - Paul Homoly

Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines - Adam Toporek

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - Steve Curtin

The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty - Shaun Belding

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet - Shep Hyken

Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions - Donna Weber

Winning with Data in the Business of Sports: Crm and Analytics - Fiona Green

Legendary Service: The Key Is to Care - Ken Blanchard

Broken Windows, Broken Business: The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards - Michael Levine

Lovability: How to Build a Business That People Love and Be Happy Doing It - Brian De Haaff

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