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Customer Relations

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Customer Relations

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Fit for Purpose: Synthesizing Customer Experience with Strategy for Accelerated Business Results - David J. Anderson

PRP: 330.60 Lei

297.54 Lei

297.54 Lei330.60 Lei

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-10%

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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People - Joseph Michelli

PRP: 167.40 Lei

150.66 Lei

150.66 Lei167.40 Lei

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-10%

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All for One: 10 Strategies for Building Trusted Client Partnerships - Andrew Sobel

PRP: 160.89 Lei

144.80 Lei

144.80 Lei160.89 Lei

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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way - James Merlino

PRP: 256.27 Lei

230.64 Lei

230.64 Lei256.27 Lei

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It Only Hurts When I Listen - John Brunstetter

PRP: 125.32 Lei

112.79 Lei

112.79 Lei125.32 Lei

Adauga in cos
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Project Dynamics: Moving Beyond Time, Scope and Budget for Successful Customer Project Management - Shane Anastasi

PRP: 216.69 Lei

195.02 Lei

195.02 Lei216.69 Lei

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-10%

Clients for Life: Evolving from an Expert-For-Hire to an Extraordinary Adviser - Andrew Sobel

PRP: 123.94 Lei

111.55 Lei

111.55 Lei123.94 Lei

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-10%

Customer Relationship Management - Kristin L. Anderson

PRP: 140.95 Lei

126.85 Lei

126.85 Lei140.95 Lei

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-10%

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IoT Inc: How Your Company Can Use the Internet of Things to - Bruce Sinclair

PRP: 237.93 Lei

214.14 Lei

214.14 Lei237.93 Lei

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Geek Nerd Suit: Breaking Down Walls, Unifying Teams, and Creating Cutting-Edge Customer Centricity - Chuck Densinger

PRP: 148.80 Lei

133.92 Lei

133.92 Lei148.80 Lei

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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - Sriram Dasu

PRP: 217.53 Lei

195.78 Lei

195.78 Lei217.53 Lei

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-10%

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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value - Peter Fader

PRP: 395.25 Lei

355.73 Lei

355.73 Lei395.25 Lei

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-10%

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The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work - Scott Mckain

PRP: 163.20 Lei

146.88 Lei

146.88 Lei163.20 Lei

Adauga in cos
-10%

The Best Customer Service Quotes Ever Said - John R. Dijulius

PRP: 105.09 Lei

94.58 Lei

94.58 Lei105.09 Lei

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The Post-Pandemic Business Playbook: Customer-Centric Solutions to Help Your Firm Grow - Ofer Mintz

PRP: 244.72 Lei

220.25 Lei

220.25 Lei244.72 Lei

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-10%

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Customer Empathy: A radical intervention in customer experience management and design - Alex Allwood

PRP: 154.94 Lei

139.45 Lei

139.45 Lei154.94 Lei

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-10%

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Converted: The Data-Driven Way to Win Customers' Hearts - Neil Hoyne

PRP: 169.93 Lei

152.94 Lei

152.94 Lei169.93 Lei

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-10%

The Human Experience: How to Make Life Better for Your Customers and Create a More Successful Organization - John Sills

PRP: 136.00 Lei

122.40 Lei

122.40 Lei136.00 Lei

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-10%

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The Customer-Base Audit: The First Step on the Journey to Customer Centricity - Peter Fader

PRP: 483.08 Lei

434.77 Lei

434.77 Lei483.08 Lei

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-10%

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Lean Customer Development: Building Products Your Customers Will Buy - Cindy Alvarez

PRP: 247.94 Lei

223.15 Lei

223.15 Lei247.94 Lei

Adauga in cos
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The Connected Company - Dave Gray

PRP: 185.94 Lei

167.35 Lei

167.35 Lei185.94 Lei

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The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers - Daniel Quick

PRP: 149.53 Lei

134.58 Lei

134.58 Lei149.53 Lei

Adauga in cos
-10%

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Scaling Customer Success: Building the Customer Success Center of Excellence - Chitra Madhwacharyula

PRP: 247.94 Lei

223.15 Lei

223.15 Lei247.94 Lei

Adauga in cos
-10%

From Impressed to Obsessed: 12 Principles for Turning Customers and Employees Into Lifelong Fans - Jon Picoult

PRP: 149.53 Lei

134.58 Lei

134.58 Lei149.53 Lei

Adauga in cos
-10%

The Million Dollar Greeting: Today's Best Practices for Profit, Customer Retention, and a Happy Workplace - Dan Sachs

PRP: 105.34 Lei

94.81 Lei

94.81 Lei105.34 Lei

Adauga in cos
-10%

People Powered: How Communities Can Supercharge Your Business, Brand, and Teams - Jono Bacon

PRP: 136.00 Lei

122.40 Lei

122.40 Lei136.00 Lei

Adauga in cos
-10%

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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine - Jeanne Bliss

PRP: 156.40 Lei

140.76 Lei

140.76 Lei156.40 Lei

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-10%

Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines - Adam Toporek

PRP: 95.08 Lei

85.57 Lei

85.57 Lei95.08 Lei

Adauga in cos
-10%

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The Abusive Customer: Breaking the Silence Around Customers' Aggressive Behavior - Ivaylo Yorgov

PRP: 308.18 Lei

277.36 Lei

277.36 Lei308.18 Lei

Adauga in cos
-10%

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B2B Customer Engagement Strategy: An Introduction to Managing Customer Experience - Daniel D. Prior

PRP: 455.52 Lei

409.97 Lei

409.97 Lei455.52 Lei

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-10%

The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business - Blake Morgan

PRP: 122.33 Lei

110.10 Lei

110.10 Lei122.33 Lei

Adauga in cos
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The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers - Erik Peterson

PRP: 169.93 Lei

152.94 Lei

152.94 Lei169.93 Lei

Adauga in cos
-10%

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture - Robert Spector

PRP: 129.20 Lei

116.28 Lei

116.28 Lei129.20 Lei

Adauga in cos
-10%

Continuation of Thick Black Theory: Principles of Economics in Interpersonal Relationship - Xudong Lu

PRP: 77.34 Lei

69.61 Lei

69.61 Lei77.34 Lei

Adauga in cos
-10%

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Seeing the How: Transforming What People Do, Not Buy, to Gain Market Advantage - Allen P. Adamson

PRP: 170.00 Lei

153.00 Lei

153.00 Lei170.00 Lei

Adauga in cos
-10%

Marketing Services: Competing Through Quality - Leonard L. Berry

PRP: 98.26 Lei

88.43 Lei

88.43 Lei98.26 Lei

Adauga in cos
-10%

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Rethinking Users: The Design Guide to User Ecosystem Thinking - Michael Youngblood

PRP: 206.19 Lei

185.57 Lei

185.57 Lei206.19 Lei

Adauga in cos
-10%

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Managing Customer Experience and Relationships: A Strategic Framework - Martha Rogers

PRP: 637.50 Lei

573.75 Lei

573.75 Lei637.50 Lei

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-10%

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A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty - Janelle Barlow

PRP: 156.40 Lei

140.76 Lei

140.76 Lei156.40 Lei

Adauga in cos
-10%

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Digital Customer Service: Transforming Customer Experience for an On-Screen World - Rick Delisi

PRP: 163.20 Lei

146.88 Lei

146.88 Lei163.20 Lei

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